Replace a lost or damaged driving licence
From: Government of Kenya (public information)
Published 2 June 2026 · Last updated 2 June 2026
Find out how to get a replacement driving licence if your physical card or booklet is lost, stolen, or defaced. This guide covers mandatory police abstracts, processing fees, and application steps.2. Key Service Metrics
Warning This is an independent guide — not a government website. Never share passwords or OTPs with agents. Only pay through official portals. Scams and fake websites
No direct application link is listed yet. Try eCitizen or contact government.
Quick facts
- Processing time
- 2 to 5 working days for digital activation (Physical card reprint varies by center availability)
- Base cost
- Ksh 1,050 flat fee
- How to apply
- Hybrid (Online form and physical attendance required)
Fees and times can change. Confirm on the official site before you pay.
Before you start
- Must have an existing, verified driving licence record tied to your eCitizen ID.
- For lost licenses, you must obtain an official Police Abstract from a local police station before applying online.
Documents you need
- Scanned color copy of a valid Police Abstract (Mandatory for lost/stolen licenses).
- Scanned color copy of the defaced license card (If applying for a damage replacement).
- Original National ID card or Passport for identity confirmation during physical collection.
Fees and charges
| Item | Cost |
|---|---|
| NTSA License Duplicate / Replacement Processing Fee | Ksh 1,000 |
| eCitizen Portal Convenience Charge | Ksh 50 |
Office visits
- Physical presentation of your original identity documents and collection of your duplicate plastic Smart DL card. — You must select and visit the specific NTSA branch office or Huduma Centre collection desk that you chose during your online portal checkout.
You may also use a Huduma Centre where the service is offered.
Questions
Can I change my delivery station after paying the replacement fee?
No. Once your replacement order is submitted and paid for, your record is queued to a specific printing station. You cannot change your pick-up venue mid-process.
Will my replacement license keep my old expiry date?
Yes. Applying for a duplicate/replacement simply prints a copy of your existing record on file. It does not extend your active 1-year or 3-year validation period. If your license was already expired when you lost it, you must pay for a renewal after getting the replacement.