Help and support

Find guidance on using CitizenGuide.KE, understanding the information we provide, and getting help with official government services.

This is an independent website. We do not provide official government services. For official transactions, use the eCitizen portal or other official agency systems.

Common tasks

How to use this website

CitizenGuide.KE is organised into sections that match the structure of the Kenyan government.

Government

Find information about how the government works, who holds office, and the institutions that deliver public services.

Counties

Explore the 47 county governments, their leadership, and administrative units.

Search

Use the search bar at the top of any page to find specific institutions, officials, documents, or services. You can search by:

  • institution name or acronym (for example, KRA, IEBC, NTSA)
  • official name or title
  • ward, constituency, or county name
  • document title or topic

Official government services

CitizenGuide.KE provides information about government services, but we do not process applications or payments. For official transactions, use the relevant government portal.

Identity and civil registration

For birth certificates, national ID cards, passports, and marriage certificates, visit the eCitizen portal (opens in a new tab).

Tax and business registration

For KRA PIN registration, tax returns, and business registration, visit the Kenya Revenue Authority (iTax) portal (opens in a new tab).

Driving and transport

For driving licences, vehicle registration, and NTSA services, visit the NTSA website (opens in a new tab).

Where our information comes from

We only use information from official public sources. This includes:

  • the Kenya Gazette
  • parliamentary records (Hansard)
  • court registries
  • data from the Commission on Revenue Allocation (CRA)
  • official government press releases and dispatches

All downloadable documents show their file format and size (for example, PDF, 1.4MB) so you know what to expect before downloading.

Accessibility

We have designed this website to be accessible to as many people as possible. This includes:

  • high contrast text and backgrounds
  • keyboard navigation support
  • screen reader compatibility
  • clear headings and labels
  • plain English throughout

Read our full accessibility statement for more information.

Frequently asked questions

How do I know if an institution listed here is still active?

Each institution page shows its legal basis, such as the Act of Parliament or Constitutional Article that created it. If an institution is dissolved or restructured, we update its status or mark it as inactive.

Can I suggest an update to a leader's details?

We do not accept crowdsourced updates. All changes to leadership details must be verified against official sources, such as the Kenya Gazette or official government announcements, before we update our records.

What should I do if I find an error or broken link?

If you find outdated information, a broken link, or a missing detail, please contact us. Include the page URL and what you expected to see, and we will investigate.

Is this website an official government website?

No. CitizenGuide.KE is an independent project. It is not run, funded, or endorsed by the Government of Kenya. For official government services, use the eCitizen portal (opens in a new tab).

Still need help?

If you cannot find the answer you are looking for, you can: