Privacy policy

This policy explains how CitizenGuide.KE collects and uses your personal information. We follow the Kenya Data Protection Act, 2019.

CitizenGuide.KE is an independent website. It is not part of the Government of Kenya.

What information we collect

You can browse most of this website without giving us any personal information.

We only collect personal information if you choose to give it to us, for example when you:

  • fill in the contact form
  • send us feedback
  • report an error or broken link

When you contact us, we may collect:

  • your name (if you provide it)
  • your email address (if you provide it)
  • the content of your message

Automatic information

Like most websites, we collect some information automatically when you visit. This includes:

  • the pages you visit
  • how long you spend on each page
  • the type of device and browser you use
  • your approximate location (country or region level)

This information is anonymous. It does not identify you personally. We use it to understand how people use the website so we can improve it.

Why we collect information

We use the information we collect to:

  • respond to your messages and feedback
  • fix errors and improve the website
  • understand how people use the site
  • keep the website secure

We do not use your information for advertising or marketing.

Cookies

We use cookies to make the website work and to collect anonymous information about how it is used.

Read our cookies policy to find out what cookies we use and how to manage them.

How long we keep your information

We only keep your personal information for as long as we need it to respond to your message or improve the website. After that, we delete it.

Anonymous usage data (such as page views and browser types) may be kept for longer to help us understand trends over time.

Sharing your information

We do not sell, rent, or share your personal information with other organisations, except where required by law.

We may use third-party services to help us run the website, such as hosting providers or analytics tools. These services are contractually required to keep your information secure and confidential.

Links to other websites

This website contains links to other websites, including official government portals such as the eCitizen portal (opens in a new tab).

This privacy policy only applies to CitizenGuide.KE. When you click a link to another website, you should read that website's privacy policy.

Your rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • ask what personal information we hold about you
  • ask us to correct inaccurate information
  • ask us to delete your personal information
  • object to how we use your information
  • withdraw consent at any time (where we have asked for your consent)

To make a request, please contact us using the details below.

Contact us

If you have questions about this privacy policy, want to access your personal information, or want to make a complaint, please contact us:

We will respond to your request as soon as possible, and within 30 days.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Last updated: 2 July 2026