Cookies
CitizenGuide.KE uses cookies to make the website work and to collect anonymous information about how people use it.
What are cookies?
Cookies are small text files that are saved on your phone, tablet or computer when you visit a website. They are used to remember information about your visit, such as your preferences and how you use the site.
How we use cookies
We use cookies to:
- make the website work properly
- remember your settings and preferences
- collect anonymous information about how you use the site, so we can improve it
We do not use cookies for advertising or to track your behaviour across other websites.
Cookies we use
Essential cookies
These cookies are necessary for the website to work. They cannot be turned off.
| Name | Purpose | Expires |
|---|---|---|
govuk-cookies-preferences | Saves your cookie preferences so we do not ask you again on every page. | 1 year |
session-id | Keeps you signed in as you move between pages. | When you close your browser |
Analytics cookies (optional)
With your permission, we use Google Analytics to collect information about how you use this website. This helps us understand how we can improve the site.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you arrived at the site
- what you click on while using the site
Google Analytics does not collect or store your personal information. The information produced is anonymous and cannot be used to identify you.
| Name | Purpose | Expires |
|---|---|---|
_ga | Used to distinguish anonymous users. | 2 years |
_ga_xxxxxx | Used to track anonymous user sessions. | 2 years |
Turning cookies on or off
You can choose to accept or decline analytics cookies at any time. You can also delete cookies that have already been saved on your device.
To turn off cookies, follow the instructions for your browser:
- Google Chrome (opens in a new tab)
- Mozilla Firefox (opens in a new tab)
- Microsoft Edge (opens in a new tab)
- Apple Safari (opens in a new tab)
If you turn off essential cookies, some parts of the website may not work properly.
Cookies from other websites
CitizenGuide.KE links to other websites, such as the official eCitizen portal (opens in a new tab). These websites may set their own cookies. CitizenGuide.KE does not control how these cookies are used.
Check the privacy and cookie policies of those websites for more information.
More information about cookies
For more information about cookies, including how to see what cookies have been set on your device and how to manage or delete them, visit All About Cookies (opens in a new tab).
Changes to this cookies policy
We may update this policy from time to time. Any changes will be posted on this page.
Last updated: 2 July 2026