Contact government

Use this page to find the right type of public body. CitizenGuide.KE is not a government switchboard — we cannot transfer calls or process applications for you.

To contact the team that runs this website, use contact CitizenGuide.KE. That form does not reach ministries or counties.

Online services and payments

Use our guides first — they explain what each channel is for and then point you to the official portal when you are ready to apply or pay.

• eCitizen explained — many national services
• Money and tax — KRA PIN, returns and compliance (transactions on official tax systems)
• Huduma Centres — in-person assisted services
• All service guides

National Executive

Ministries, state departments and agencies publish contacts on their official websites. Start from our directories:

• All government institutions
• Cabinet and ministries
• The Presidency

Parliament

• Parliament overview
• Members of the National Assembly
• Senators

For constituency issues, contact your elected representatives. See find your representatives.

Judiciary and justice

• The Judiciary
• Crime, justice and the law

Elections (IEBC)

Voter registration, polling stations and results are managed by the Independent Electoral and Boundaries Commission.

• Elections hub
• IEBC offices

Counties

For county licences, local health facilities, county roads and many local services, contact the relevant county government.

• County governments directory
• Governors
• County vs national functions

Complaints and oversight

• How to complain about government
• Access to information requests
• Constitutional commissions

Emergencies

This website is not an emergency service. See emergency and safety information.