Huduma Centres
Huduma Centres are government one-stop service centres where you can access many public services in person, often with staff assistance. They complement online services such as eCitizen.
What you can typically do
Available services vary by centre and over time, but commonly include identity and registration services, selected business services, and support for digital applications that still need biometrics or document checks.
Always confirm which services your local centre offers before you travel. Bring original documents and copies as required for the service.
How Huduma relates to eCitizen
Many services start online on eCitizen. A Huduma Centre may help you complete steps that cannot be finished fully online, or assist people who need help using digital systems.
Paying an unofficial “broker” outside the centre does not replace official fees and can expose you to fraud.
Finding a centre
Centres are located across counties, including major urban hubs. Opening hours and queue systems can change. Confirm with official Huduma Kenya notices before you travel.
Browse Huduma Centre locations by county
Start with our eCitizen guide for online applications (it links to the official portal), then attend a centre if instructed.
Tips for your visit
- Check which documents and fees apply to your service
- Arrive early where queues are long
- Use only official payment points
- Keep application reference numbers and receipts
- Ask staff about accessible or priority arrangements if you need them
County services
Not every county licence or local payment is handled at Huduma Centres. Some services remain with county offices or county digital portals. See county vs national government.
CitizenGuide.KE does not operate Huduma Centres and cannot book appointments on your behalf.