Topics
Digital government
Most national public services are delivered online through eCitizen and related agency portals, with Huduma Centres offering assisted in-person access.
This page is guidance only. CitizenGuide.KE does not process applications or take payments. Use official government portals for transactions.
eCitizen
eCitizen is the main government services gateway for many national services. You create an account, apply, pay and track applications on official domains only.
Huduma Centres
Huduma Centres are one-stop service centres where citizens can access multiple government services with assistance. They complement — not replace — online systems.
Stay safe online
Phishing sites often copy eCitizen, KRA or NTSA branding. Check the web address carefully and never share one-time passwords (OTPs).
More topics
- Identity and civil registrationBirth and death certificates, national ID, marriage registration and police clearance.
- Passports, visas and travelKenyan passports, travel documents, eTA and living or working abroad.
- Driving and transportLearner permits, driving licences, vehicle transfer and NTSA-related processes.
- Money, tax and pensionsKRA PIN, tax returns, compliance checks and social security basics.
- Health and social carePublic health cover, hospitals and high-level guidance on government health systems.
- Education and trainingBasic education, exams, university placement, HELB and TVET overview.
- Land, housing and propertyLand search, rates, titles and property-related public processes.
- Business and self-employedBusiness names, companies, county permits and common licences.