Accessibility statement for CitizenGuide.KE

This accessibility statement applies to the CitizenGuide.KE website. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet (opens in a new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

some older PDF documents are not fully accessible to screen reader software
some third-party links open in new tabs without clear warning
live search filters may not announce results instantly on all screen readers

Feedback and contact information

If you need information on this website in a different format, such as accessible PDF, large print, easy read, or audio, please contact us.

We will consider your request and get back to you as soon as we can.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please let us know.

Contacting us by phone or visiting us in person

CitizenGuide.KE is an online-only service. We do not have a physical office or phone line. Please use our contact form to get in touch.

Technical information about this website's accessibility

CitizenGuide.KE is committed to making its website accessible, in accordance with the Kenya Standard KS 2952-1:2022 for Accessibility of ICT Products and Services (opens in a new tab). This is the first Kenyan standard for accessibility of ICT products and services for persons with disabilities.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 (opens in a new tab) Level AA standard and KS 2952-1:2022, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDF documents. Some PDF documents published on this website, including older legal notices and historical records, do not meet accessibility standards. For example, some PDFs may not have text that can be read by a screen reader, or may be missing proper headings and tags. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships) and 1.1.1 (Non-text Content). We plan to fix these issues or provide accessible HTML alternatives by reviewing and re-publishing affected documents.

Live search filters. When users filter large tables or search results, the updated content may not be announced immediately by all screen readers. This partially fails WCAG 2.2 success criterion 4.1.3 (Status Messages). We are working to improve the live region announcements used by these components.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that is not within the scope of the accessibility regulations

Third-party websites. This website links to external government portals, such as the eCitizen portal and individual ministry websites. These are not within our control and are not covered by this accessibility statement.

PDFs and other documents published before 23 September 2018. PDFs or other documents published before this date that are not essential to providing our services are exempt from the accessibility regulations.

What we have done to make this website accessible

This website is built using the GOV.UK Frontend design system (opens in a new tab), which has been tested for accessibility.

We have also made sure that:

focus states are clearly visible when navigating with a keyboard
colour contrast meets WCAG 2.2 Level AA requirements
all images have meaningful alternative text
headings are used in a logical order
form fields have clear labels and error messages
links describe their destination, rather than using generic text like "click here"
the website works with browser zoom up to 400%

How we tested this website

We tested this website using a combination of automated tools and manual checks. This includes:

automated accessibility audits using tools such as axe and Lighthouse
manual keyboard navigation testing
testing with screen readers including NVDA and VoiceOver
checking colour contrast ratios
reviewing HTML structure and ARIA attributes

Preparation of this accessibility statement

This statement was prepared on 2 July 2026. It was last reviewed on 15 July 2026.

This website was last tested on 2 July 2026. The test was carried out by the CitizenGuide.KE team using automated tools and manual keyboard and screen reader checks on primary public templates.

We aim for WCAG 2.2 Level AA and alignment with Kenya Standard KS 2952-1:2022. We will review this statement when we ship major interface changes or at least once a year.

If you need information from this website in another format, or you need to report an accessibility problem, use our contact form.