Emergency and safety information

If you are in danger, contact the police or local emergency services immediately. This website cannot dispatch help.

Warning CitizenGuide.KE is not an emergency hotline. Use official emergency numbers and local responders.

Immediate danger

For crime in progress, fire, medical emergencies or other immediate threats, contact the National Police Service and other local emergency responders using the numbers published by official authorities in your area. Numbers and response arrangements can differ by locality.

If you can, move to a safe place and follow instructions from emergency personnel.

Reporting crime (non-emergency)

Visit a police station to report a crime and request an occurrence book (OB) record where appropriate. Keep copies of documents you submit.

Crime, justice and the law

Health emergencies

Go to the nearest appropriate health facility or call local ambulance services where available. For public health programme information (not emergencies), see health and social care.

Disasters and drought

National and county governments coordinate disaster response through specialised institutions. Drought, floods and related alerts are issued by official agencies. Follow evacuation and safety instructions from authorities — not unverified social media forwards.

Online safety

Many “emergencies” announced by SMS are scams. Verify through official channels. Read scams and fake websites.

Gender-based violence and protection

Survivors of violence can seek help from the police, health facilities, and recognised protection and hotline services published by government and accredited organisations. If you are in immediate danger, prioritise safety and emergency responders.

We do not list phone numbers here that we cannot continuously verify. Always confirm emergency contacts from official police, county or national government publications.